Refund policy

Returns
You can cancel your order within 30 days of delivery for a full refund, in accordance with consumer protection laws. Make sure the items are unused and in their original packaging. Want to return your order? Go to our return portal and follow the steps.

Exchanging Items
Items are only replaced if they are defective or damaged. To exchange an item, go to our return portal and follow the instructions.

Return Shipping Costs
You are responsible for paying the shipping costs for returning your item. These costs are non-refundable and will be deducted from your refund.

Shipping Information
Depending on your location, it may take some time for your returned item to reach us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process
Once we have received and inspected your return, we will send you an email confirmation. We will inform you whether your refund has been approved or rejected. If approved, the refund will be processed automatically to your credit card or original method of payment within a few days.

Help with Refunds
Haven’t received a refund yet? First, check your bank account. If nothing has arrived, contact your bank. If you still haven’t received your refund after taking these steps, please contact us at info@earthle.nl.